Customer Stories

Ponsse

Leading the way in ERP modernization and customer experience
Customer Stories

Ponsse

Leading the way in ERP modernization and customer experience
Customer Stories

Ponsse

Leading the way in ERP modernization and customer experience

Headquartered in a small village called Vieremä, Finland, Ponsse is one of the world’s leading manufacturers of cut-to-length forest machines. The company was founded in 1970 by forest machine entrepreneur Einari Vidgrén, and it has been a forerunner in cut-to-length logging throughout its history. Today Ponsse has customers across the Nordics, Europe, Asia-Pacific and Americas as well as about 30 dealers globally.

Ponsse aims to be the best solution provider and offer superior customer experience, not only by selling machines but also by selling solutions with the best cut-to-length machines in the world.

To support Ponsse’s goal, the Ponsse team wanted an ERP to handle processes for the company’s external stakeholders such as dealers and customers through APIs. Additionally, there were requirements for real time data to be extracted to Microsoft Azure Data Platform and from there to be used for reporting, analytics and digital applications running in the Microsoft Azure cloud.

Ponsse’s choice, as the new ERP, was Microsoft Dynamics 365 complemented by the A365 designed for the manufacturing and distribution industry of vehicles and heavy machinery. The new ERP solution is being used for a number of things, such as material and stock management, procurement, sales, deliveries, field work control and maintenance, invoicing, and financial management and reporting. The ERP solution is also used for aftersales processes, such as spare parts sales and maintenance.

”We attain better transparency throughout our delivery chain, reducing manual work and utilizing entirely new kinds of data about our operations.”

Miika Soininen
Chief Digital Officer, Ponsse

Headquartered in a small village called Vieremä, Finland, Ponsse is one of the world’s leading manufacturers of cut-to-length forest machines. The company was founded in 1970 by forest machine entrepreneur Einari Vidgrén, and it has been a forerunner in cut-to-length logging throughout its history. Today Ponsse has customers across the Nordics, Europe, Asia-Pacific and Americas as well as about 30 dealers globally.

Ponsse aims to be the best solution provider and offer superior customer experience, not only by selling machines but also by selling solutions with the best cut-to-length machines in the world.

To support Ponsse’s goal, the Ponsse team wanted an ERP to handle processes for the company’s external stakeholders such as dealers and customers through APIs. Additionally, there were requirements for real time data to be extracted to Microsoft Azure Data Platform and from there to be used for reporting, analytics and digital applications running in the Microsoft Azure cloud.

Ponsse’s choice, as the new ERP, was Microsoft Dynamics 365 complemented by the A365 designed for the manufacturing and distribution industry of vehicles and heavy machinery. The new ERP solution is being used for a number of things, such as material and stock management, procurement, sales, deliveries, field work control and maintenance, invoicing, and financial management and reporting. The ERP solution is also used for aftersales processes, such as spare parts sales and maintenance.

”We attain better transparency throughout our delivery chain, reducing manual work and utilizing entirely new kinds of data about our operations.”

Miika Soininen
Chief Digital Officer, Ponsse

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